Professional Journey
Work & Education
Process improvement specialist and industrial engineer with 5+ years leading Lean Six Sigma programs that delivered over 250K USD in annual savings, 80%+ defect and escalation reduction, and 100%+ throughput gains across manufacturing, IoT, and service operations at Apple, Amazon, CSCS LLC, and ATS ELGI.
CSCS LLC
Product and Quality Improvement Specialist
Atlanta, GA
Mar 2025 – Present
- Generated $67K in sustainable annual revenue by deploying standard work, SOPs, and CTQ acceptance criteria across R&D, QA, and Sales
- Eliminated 82% of deployment defects through DMAIC execution with root cause analysis, SPC monitoring, and FMEA-driven SOPs
- Built organizational capability by authoring SOPs and onboarding guides across teams with VOC-to-CTQ feedback loops
University of Massachusetts Amherst
M.S Engineering Management
Graduated 2024
- Advanced studies in engineering management, operational systems, and strategic decision-making
- Focused on process improvement methodologies and organizational transformation
Apple Inc – AppleCare
Program Manager – Quality Process Improvement
Austin, Texas
Jun 2023 – Dec 2023
- Delivered 62h/month in sustainable savings via Tableau Quality KPI dashboard with SPC charts and gap analysis
- Eliminated 60h/month manual effort by deploying standard work Evaluation Form built with RCA and PFMEA
- Achieved 72% escalation reduction through 3 Quality and Process Improvement projects using Lean Six Sigma and time-motion analysis
ATS ELGI Pvt Ltd
Industrial Engineer – NPI and Operations Program Manager
Jan 2019 – Aug 2022
- Delivered $128K in sustainable annual savings through VSM, PFMEA, and Lean Six Sigma on two production lines (throughput +133% and +113%)
- Cut packaging costs $250K/year and reduced packing cycle time 29% (17→12 min) via DFSS/DMADV redesign
- Reduced material handling 200 min/day and saved 2 FTEs by deploying Kitting system with 5S, Kanban, and Poka-Yoke automation; drove 15+ product launches at 93% on-time delivery
PSG Institute of Management
MBA, Finance
Graduated 2022
- Specialized in financial management, business strategy, and organizational economics
- Developed expertise in cost-benefit analysis, budgeting, and financial decision-making
SGA Skoda Cars India
Sales Consultant
India
Jun 2018 – Dec 2018
- Managed customer relationships and sales initiatives for automotive solutions
- Contributed to sales pipeline development and client engagement strategies
Amazon Development Center India
Customer Service Associate
India
Jun 2017 – Jun 2018
- Provided customer support and service solutions in a high-volume operations environment
- Built foundational expertise in process improvement and customer-centric operations
Anna University
Bachelor of Engineering, Automobile
Graduated 2017
- Foundation in mechanical engineering, automotive systems, and manufacturing processes
- Core training in industrial engineering and operations management